Over the past decade, I’ve digested pretty much every book and article and blog that you can imagine on the subject of branding and marketing.
I’ve also interviewed by phone or via email many best-selling authors on aforementioned topics.
I learn something new from each one.
I tend to take away more from the conversation with the author than I do reading his or her book. When you ask the author to clarify a point in the book or give a specific example, often you strip away the flabby writing from the nugget of insight. Most books should be only an article in length. But the publisher wants at least 250 pages, so authors write to fit the book-length medium.
In some marketing writing, though, there’s a common thread that annoys me:
It’s as if the authors all went to the same convention, identified all the “successful stories” and then starting writing. Here are a few of the wake-me-when-they-are-outdated marketing stories:
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• Facebook (still looking to make some real money in social media);
• Google (the big dog on the block; who can argue with its success?);
• Starbucks (closing 600 stores soon; see our interview with John Moore: http://www.czmarketing.com/brand/);
• Apple (the brand with design panache);
• SalesForce.com (the clunky convenience of online CRM); and
• Kiva (the creative online micro finance nonprofit).
Before the above, there was:
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• Krispy Kreme (now a not-so-hot stock);
• Dell (trying now to reinvent itself);
• Amazon (now just another boring stock); and
•Too many others to mention.
What’s hot is touted as the pinnacle of truth for marketing your organization: “Just follow the marketing principles of this hot company or you will become irrelevant and die a thousand deaths.”
No one writes those words, but that underlying schtick is occasionally assumed in the writing.
Here’s my grumpy point: Growing an organization is hard work. It’s tedious, sometimes monotonous. Not very sexy. And it takes much longer than you think. And just when you think you’ve got it figured out, the demographics or economics of your prospects change. Then you’re forced to regroup and make adjustments in real time.
No doubt Starbucks and Google and Apple have lots to teach the rest of the world. But it’s important to strip out the bravado from the principles and ask the real question: What, if anything, is really relevant to our situation?
Maybe the most important purpose of reading about today’s hot companies is to inspire hope. Growth is possible. Our future can be brighter than our past.



