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“One Thing” Marketing
December 2nd, 2006 by dave
     The Power of the Small Discipline »

I suspect that one of the most overused movie illustrations comes from City Slickers, the 1991 movie starring Billy Crystal and, among others, Jack Palance.

Remember that movie?

It’s the one in which Curly Washburn (played by Palance), the flea-bitten cowboy, raises his index finger and croaks about the “one thing” that the three “city slicker” characters must discover to find life’s meaning.

Marketing strategy folks often preach the gospel of the “one thing” or “your point of difference” (a phrase I borrowed from marketing genius Harry Beckwith) for organizations, as they attempt to grow in today’s highly competitive climate: You need to be known for one thing, especially if you’re not the leader in your space.

Knowing your “one thing” gives you focus for your marketing communications and serves to position you in the minds of your prospects. It gives them a mental hook.

The problem is that the “one thing” is not one dimensional. Often it’s not merely one thing; it’s a matrix of things that creates the focus.

For example, universities often try to distill their point of difference to one strength: Value; or Academic Rigor; or, Class Size.

But you never own only one strength; it’s often a combination of strengths that make up the One. To make it even more complex, that combination of strengths has meaning only as it relates to your competitors. Your context or environment shapes your point of difference.

We recently assisted a university with their messaging strategy. The university has a combination of strengths: affordability, academics (in relation to its competitors), and size of enrollment. All three formed the foundation of the school’s unique position in their competitive space. There were other layers to the school’s messaging strategy, such as location, but the three dimensions gave the school’s marketing program focus and power.

So, what are the different dimensions to your point of difference?
And how do your competitors’ positions shape yours?

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